Our Mission

SMc Training Ltd has a small team dedicated to maximising the capabilities and potential of individuals.  

• We use our creativity and passion for people development to deliver memorable learning opportunities within a positive and fun learning environment. 
• We ensure that key messages remain the focus throughout all courses and workshops. 
• We pride ourselves for our ability to work with people on a one-to-one basis and with groups large or small. 
• We are able to offer flexibility in location and hours.
• We have developed excellent relationships with other Training Professionals based throughout the UK.

• Worked with senior NHS managers developing a structure to use during the recruitment process in order to successfully shortlist candidates and design competency based interview questions.
• Active involvement in the delivery of a skills development training programme for 2500 call centre frontline staff.  Current results evidence +32% increase in referrals made, +30% increase in leads generated and +131% increase in appointments made.
• Successful project working with key stakeholders to create Career Development Plans for over 250 staff ranging from junior clerical to senior managers utilising the 70:20:10 learning model.
• Working within the Wales and West region successfully designed and delivered of 9 workshops across 5 locations for 100 staff improving Customer Service skills for financial services employees. Positive outcome achieved by increased engagement of Customer Service staff.  Additional sales and sales referrals also evidenced.
• Generated a potential saving of £500 per day for staff training.  This was accomplished by facilitating a discussion with a number of senior managers resulting in their realignment of current training needs, adopting a more practical approach.
• A global financial services organisation required a roll-out of enhanced Performance Management strategies throughout the UK.  SMc Training Ltd successfully delivered of 20 workshops across 12 locations training in excess of 190 managers and team leaders.