Our Mission

To offer Solutions Maximising capabilites for your people within your organisation.

The Team

SMc Training Ltd has a small team dedicated to maximising the capabilities and potential of individuals.  

  • We use our creativity and passion for people development to deliver memorable learning opportunities within a positive and fun learning environment. 
  • We ensure that key messages remain the focus throughout all courses and workshops. 
  • We pride ourselves for our ability to work with people on a one-to-one basis and with groups large or small. 
  • We are able to offer flexibility in location and hours.
  • We have developed excellent relationships with other Training Professionals based throughout the UK.

Our Achievements

  • Worked with senior NHS managers developing a structure to use during the recruitment process in order to successfully shortlist candidates and design competency based interview questions.
  • Active involvement in the delivery of a skills development training programme for 2500 call centre frontline staff.  Current results evidence +32% increase in referrals made, +30% increase in leads generated and +131% increase in appointments made.
  • Successful project working with key stakeholders to create Career Development Plans for over 250 staff ranging from junior clerical to senior managers utilising the 70:20:10 learning model.
  • Working within the Wales and West region successfully designed and delivered of 9 workshops across 5 locations for 100 staff improving Customer Service skills for financial services employees. Positive outcome achieved by increased engagement of Customer Service staff.  Additional sales and sales referrals also evidenced.
  • Generated a potential saving of £500 per day for staff training.  This was accomplished by facilitating a discussion with a number of senior managers resulting in their realignment of current training needs, adopting a more practical approach.
  • A global financial services organisation required a roll-out of enhanced Performance Management strategies throughout the UK.  SMc Training Ltd successfully delivered of 20 workshops across 12 locations training in excess of 190 managers and team leaders.

SMc Training Ltd continues to work with other global organisations and local companies.