If you can't find what you are looking for, please contact us.

SMc Training Ltd pride themselves on a 'one size doesn't fit all'.  

Whilst many of our courses and workshops are readily available, we will want to have a discussion with you in order to tailor your requirements to your business.

Coaching Skills

We all coach at least one person a day without realising we are coaching. This workshop is designed to introduce and further develop current coaching skills. There will be opportunities during the workshop to put developing skills into practice.

ILM Level 3 Coaching At Work

Working with a partner company we are proud to offer the ILM Level 3 qualification.

Performance Management

This workshop offers an introduction to the Performance Management Cycle. There are additional workshops available relevant to Performance Management; Difficult Conversations; Managing Underperformance; Goal Setting and Objectives.

Recruitment, selection & Interview

Employers are looking for work-based skills and competencies when recruiting new people. This course starts at the very beginning of the recruitment process and ends with practical application of the newly developed and enhanced skills gained during the course.

CV Review Service

We offer a full CV review service and assistance in completing job applications.

Induction Courses for New Employees

Working closely with you and your business, bespoke courses will be designed and delivered to meet your specific business needs.

Customer Service Skills at the Telephone

Whether your company makes outbound calls or receives inbound calls, the workshop is designed to offer great customer service all of the time. It looks at applying a consistent approach at the greeting, managing the conversation within the call, effectively handling objections and closing the call with a win/win.

Train the Trainer

This practical course is ideal for first-time trainers who need to understand how to design and deliver training. It covers initial assessment, planning and preparation, training delivery, assessment and evaluation. As part of the course there will be a requirement to design and deliver a short training session.

Professional Presentation Skills

How can you make your presentations memorable with the right impact and still get your message across. This course is highly participative and those attending will be required to design and deliver at least one short presentation.

Customer Service & Sales

World class customer service involves:

  • creating a great first impression
  • building and maintaining trust and rapport
  • truly effective communication

Developing these key elements whilst understanding what motivates customers buying decisions, selling to benefits, dealing effectively with difficult situations or objections will increase your business revenue.

Job Search Support

The world of work is changing. Help support your staff with the transition into a brave New World. This workshop offers guidance in writing a CV, completing application forms, writing a covering letter and interview techniques.

Team Building

Many teams no longer work in the same office or location. Team Building activities are a good way to deliver key business messages into a day away from the computer, telephone and office.

MTQ48™ (psychometric tool)

Do you want to make the most of your own ability? 

Commitment, Control, Challenge and Confidence together produce an overall measure of Mental Toughness. Understanding your own Mental Toughness will help you to meet increasingly demanding targets, handle several pressures at one time whilst responding to interruptions and changes in expectation.